Challenges faced prior to collaboration with AGS
Each office operated according to its own processes and selected its own relocation service providers. The result? Global mobility management had become fragmented:
- German HQ had no clear understanding or oversight of local operations and expenses
- The risk of non-compliance and inconsistent policy application was rising
- Collecting, verifying and harmonising data required extensive internal resources
A strategic decision: harmonise mobility processes with AGS’s support
Confronted with these challenges, the client’s Asia-Pacific global mobility manager appointed AGS Relocation as the service provider for all subsidiaries in the region. This was endorsed by German headquarters, who have successfully partnered AGS Relocation for their European assignments for the last 5 years.
The AGS Relocation teams in Asia immediately reached out to each subsidiary to tailor a solution that accommodated their diverse local requirements while addressing headquarters’ need for standardisation.
Implementation was carried out in phases, with Malaysia leading the way.
A comprehensive global mobility solution with 6 key components:
- Standardisation and global management: Thanks to AGS Relocation’s IRISE platform, the client’s head office has an overview of all mobility operations in real time, with consolidated and standardised reports, regardless of country or currency.
- High-quality support and proximity: A dedicated Key Account Manager for each country facilitates communication, safeguards processes and ensures optimal responsiveness.
- Training and skills transfer: Through a series of training sessions, the AGS team in Germany transferred knowledge of the client’s processes to the AGS teams in Asia-Pacific. This ensured they clearly understood the client’s expectations and could ensure an optimal implementation.
- A single platform and transparency: The IRISE platform is accessible to all stakeholders, ensuring visibility and real-time monitoring of operations, regardless of the country concerned.
- Resource optimisation: With centralised data and processes, fewer internal resources are needed to collect, verify and format information. This has resulted in significant savings.
- Intercultural expertise: AGS has demonstrated its ability to adapt to the cultural and regulatory requirements of each country, as evidenced by the successful deployments in the United States and China, which now serve as benchmarks for the Asia-Pacific region.
Thanks to this collaboration, the head office now has an overview of all its subsidiaries, while maintaining their local autonomy and accommodating different regulations and currencies. The long-term goal is to roll out this unified model to all of the group’s branches worldwide, with AGS as its exclusive partner for international mobility.
Let AGS Relocation help you build a more connected, transparent and compliant mobility programme. Reach out to our team to get started.